Vision Support Services Ltd respects your right to privacy and we aim to be transparent at all times about when, how and why data about you and your browsing behaviours may be used in connection with our service. We are committed to using cookies and tracking technologies fairly and in accordance with your privacy rights. This policy describes:
- What cookies and online tracking technologies are
- Analytics on our services
- Advertising on our services
- Your choices (managing cookies and opting out)
- How to contact us.
We work with authorised third party payment processing companies who are fully PCI compliant. For security reasons, we do not store any of your financial or credit card information in our own systems
1. WHAT ARE COOKIES AND ONLINE TRACKING TECHNOLOGIES?
1.1 Web Browser Cookies
A cookie is a small text file that is sent by a website to your computer or mobile device where it is stored by your web browser. A cookie contains limited non-personal data, usually a unique identifier and the name of the site. This enables a website to recognise you as you move around the site and/or each time you revisit. Cookies are used for a wide variety of purposes such as to keep you logged in or to remember what’s in your basket if you’re shopping online, to remember your preferences and settings, to analyse how the site is used by you, and to serve advertising to you.
Cookies may be served to you by the website you are visiting (a “first party cookie”) or by another organisation providing services to that website, such as an analytics company or advertising network (a “third party cookie”). They will either be stored for the duration of your visit (a “session cookie”) or they will remain on your device for a fixed period, which could be months or even years, to remember you across multiple browsing sessions (a “persistent cookie”).
1.2 Other Types of Local Storage, Such as Flash Cookies and HTML5 Storage
Our website uses Adobe Flash Player to our users. Adobe utilise their own cookies which are used by the Flash Player to store data such as your preferences, and your viewing and browsing history.
HTML5 Storage is similar in concept to browser cookies in that the data is stored in your browser’s files, and it is used for similar purposes, however as this storage enables website publishers to store greater amounts of data, they will often use it to store usage data and preferences (alongside the unique ID usually stored in a cookie) instead of on their own systems.
1.3 Tracking Technologies: Web Beacons/Gifs, Page Tags, Scripts
Web pages and emails may contain a small transparent image file or line of code to record how you interact with them. They are often used in conjunction with web browser cookies (or the unique identifier of your mobile device) and they are used to help websites to better analyse and improve their services and to target advertising based on your browsing behaviour and interests. For example, by knowing which web pages you visit or which elements of a page you viewed, when and for how long, whether you viewed and/or clicked on an advert on the site or whether you opened or clicked on marketing emails sent to you.
In particular, we use these technologies for:
- Strictly Necessary Purposes: to keep you logged in, to facilitate a purchase, to improve the security of our services and for system administration, such as preventing fraudulent or disruptive activity;
- Functionality Purposes: to remember your preferences and settings and other functionality you have requested such as remembering your username and password so that you do not need to log in each time you visit;
- Analytics and Performance-Related Purposes: to record what you like and don’t like on the website and the popularity of various elements of the website so that we can ensure that it works properly at points of high usage. We also use analytics companies to gather information regarding users of our services on our behalf using cookies, log file data and code which is embedded on our website.
More information about analytics and advertising is detailed below.
3. WHAT COOKIES WE USE
The table below lists the cookies we collect and what information they store:
3.1 First party – Necessary
3.1 Strictly necessary cookies
Strictly necessary cookies are needed to enable you to navigate our website and use its features. Without these cookies, services you have asked for (such as placing an order) cannot be provided.
|Cookie ||Cookie Name||Purpose||Expiry|
|Trew Knowledge Inc||gdpr||This cookie enables us to manage cookie preferences that you can control or opt-out of when visiting our website.|
More information about Trew Knowledge Inc (GDPR ) can be found at https://gdpr-wp.com/privacy-policy/.
|This cookie is deleted when you ask your browser to remove them.|
|WordPress||PHPSESSID||To store a simple message when a form is submitted that can be displayed on a different page.|
For example, if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission.
When an enquiry form is submitted successfully, a message is stored and presented to the user thanking them for their enquiry.
No personal information is stored in this cookie.
|This cookie is deleted when you close your browser.|
3.2 Performance cookies
We use performance cookies to analyse how visitors use our website and to monitor the performance of our website. These cookies allow us to measure and improve our services.
|Cookie ||Cookie Name||Purpose||Expiry|
|These cookies are part of Google Analytics and allow us to measure information about how visitors use our site. This includes identifying each unique user to our site and details of each page visited. _gat is used to limit the collection of analytics data on high traffic sites.|
For further information, please read Google’s overview of privacy and safeguarding data.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
|2 years (_ga)|
1 minute (_gat)
24 hours (_gid)
3.3 Functionality cookies
We use functionality cookies to provide enhanced and personalised features on our website and to remember certain choices you make.
|Cookie ||Cookie Name||Purpose||Expiry|
|WordPress||wordpress_test_cookie||This cookie enables us to check whether your browser has cookies enabled in order to make your browsing experience more convenient.||This cookie is deleted when you close your browser.|
|These cookies are persistent cookies that are created and read by the AddThis social sharing site in order to make sure you see the updated count if you share a page and return to it before our share count cache is updated.|
More information about AddThis can be found at http://www.addthis.com/privacy/privacy-policy/.
|2 years (__atuvc)|
30 minute (__atuvs)
|VWO (Visual Website Optimisation)||_vwo_uuid_v2||These cookies collect information about how visitors interact with the pages on the website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form. The information obtained does not identify anyone.|
More information about VWO can be found at https://vwo.com/privacy-policy/.
3.4 Analytics on Our Services
On our website we use Google Analytics, to collect statistical information about how our website is used. They use information such as your IP address, browser type and unique identifiers stored in (first party) cookies on your device to record how you interact with our website. We only use this data in aggregate form and we do not merge it with any other data we hold, however it is important to note that these reports are derived from Google’s (third party) DoubleClick cookie and device identifiers, which are also used for advertising.
These analytical services help us to know how many users we have, which parts of our site are most popular, what browsers are used (so we can maximise compatibility), the country or region where our users are located, and the demographics and interests of our users. This enables us to better understand who is using our site and to ensure we are reaching our target demographic and to improve and tailor our services accordingly.
4. YOUR CHOICES: MANAGING COOKIES AND “OPTING OUT”
Cookies being disabled may limit your experience of our website and may mean that you are unable to shop online. If you wish to change your cookie settings we have provided a guide below for you.
Please remember, if you do disable your cookies, you can allow cookies from certain approved websites, by adding the website homepage to your exceptions list.
First, find out what your default web browser is on your machine, or the browser you use most often to access the internet.
Find out which internet browser you use:
- On a PC: click on ‘Help’ at the top of your browser window and select ‘About’
- On an Apple Mac: click on the Apple menu and select ‘About’ (make sure the browser is open)
Opting out of cookies in Internet Explorer
- Choose ‘Tools’
- Click on ‘Internet Options’
- Click the ‘Privacy’ tab
- Move the slider to choose your settings
- For more detailed privacy settings click on ‘Advanced’
Opting out of cookies in Safari
- Choose ‘Preferences’ from Safari menu
- Select ‘Security’
- Cookie settings are shown
- Choose your settings
Opting out of cookies in Google Chrome
As a default, Google Chrome allows all cookies. You can manage the behaviour of first-party and third-party cookies or even block them completely.
- Click on the ‘Tools’ menu
- Select ‘Options’
- Click the ‘Under the Bonnet’ tab
- Find the ‘Privacy’ section
- Click ‘Content settings’
- Click the ‘Cookie settings’ tab and choose your settings
Opting out of cookies in Mozilla Firefox
You can configure which sites are allowed to set cookies, how long to keep them for and view and manage your existing cookies.
- Click on ‘Menu’, then ‘Options’
- Select ‘Privacy’
- Select ‘Cookies’
- Choose your settings
Opting out of Flash Cookies
If you’d like to control the use of Flash Cookies on your computer, Adobe’s website offers tools to do this.